The 20 most over-used phrases in Hold Messages

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10 Ways Informer Messages On Hold Can Help You:

 

1.     A Strategic On Hold Message Analysis

2.     Clearly Define Your

      Goals

3.     Strategic On Hold Script Copywriting

4.     Select Voice Talent

5.     Select Background Music

6.     Recording

7.     Digital Playback System

8.     Implementation Of

      On Hold System

9.     Regular On Hold Updates

10. Ongoing Customer Service & Support

 

more info      

Here are the 20 most over-used phrases in messages on hold.

(Actually the list keeps growing, and growing...)

Why do you hear them so much?  Because most hold scripts are just a template with blanks left to "insert company name here"...

 

1. Your Call is Very Important To Us (my personal favorite)

2. Please hold on

3. The next available representative will ...

4. Our experienced sales staff

5. Your success is our success

6. ...the lowest price...

7. Thank you for calling

8. We'll be with you momentarily

9. Founded in 1492 (or what ever year you want to use)

10. We know that putting you on hold doesn't help us...

11. ...the leader in our field...

12. Quality...

13. Service...

14. Our friendly staff

15. Thank you for your patience

16. Please hold on the line

17. Please continue to hold

18. We try to give every caller the personal attention you deserve.

19. We appreciate your call

20. We're sorry you have to hold...

21. Thank you for calling.  Someone will be right with you

22. For more information visit our website, www.___.com

23. Our highly trained and knowledgeable sales staff...

24. ...conveniently located at...

25. Please listen closely as our prompts have changed...

26. ...to serve you better...

27. ...our goal...

28. We take pride...

29. We thank you for giving us the opportunity...

30. We know your time is valuable

31. We're working to make your wait as brief as possible...

32. While you're holding...

33. Customer Satisfaction is Job 1

34. We're the best at what we do

35. "You can't find better ______"

36. Enjoy the best ______

37. Fabulous ________

38. Now more affordable than you think!

39. #1 Return on Your Investment

40. The Number 1 brand of _________

41. Call us for your Free Estimate!

42. No obligation

43. A dream home is worth protecting

44. We're proud to ____________

45. Thank you for holding.  Appreciate your time and patience.  We'll be back on the line in just a moment.

46. We sincerely appreciate your patience.

47.

 

And the all-time classic:

We're experiencing a larger than normal call volume...

(how come this happens this every time I call my cable TV company?)

 

What's your favorite over-used phrase?  Email us and we'll add it to the list!

 

Don't want to use clichés?  Don't know what else to do?  Click here to learn more.

 

 

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AT&T Research shows that 69% of business calls are put on “hold”.  And there’s more “research”...